Browse Categories
Search

Berger Beads - FAQ

How can I order online?
You can place an order through our online website by adding your selected products to the shopping cart and following the checkout process. You can pay with any major credit card or with your PayPal account. Click 'Cart Help,' located at the bottom of any page for instructions on using the shopping cart.
Back to Top
What if I can't find the product I am looking for?
Please email us at sales@bergerbeads.net with a picture or detailed description of the bead or item you are looking for, and we will try our best to find a match in our collection
Back to Top
Can I place an order by phone or fax?
Yes, you can call (213) 316-8783 and place your order over the phone. You can also email us at sales@begerbeads.net to place an order. We do not take orders via fax.
Back to Top
Can I pay with cash or check?
We do not accept cash or checks for online purchases.
Back to Top
Do you accept C.O.D.?
No, we do not accept C.O.D. for online orders.
Back to Top
Is there a minimum order requirement?
Yes, there is a minimum order requirement of $10.00, not including tax and shipping.
Back to Top
I have a Resale License, how do I use it?
If you have a valid resellers permit number, you are exempt from paying sales tax. We need to have a copy of the permit number on file, so please email us with a copy before you make a purchase online. Once we have your number on file, you can register for an online account and we will mark your account as tax-exempt so that you will not be charged sales tax on your online orders. Wholesale pricing is available by ordering in bulk quantities. Please email us for more details.
Back to Top
Will I be charged tax?
Our business is located in Los Angeles, California and by law sales tax must be applied to all orders that are shipped within California. Tax is not applied to customers with a resellers license or orders shipped outside of California.
Back to Top
Is my credit card information safe and secure?
Yes, we have a very secure payment gateway and optimized SSL certificate to keep all personal and payment information safe. Berger Specialty Co. does not keep or store anybody´s billing or payment information. We will never share customer information with any third party.
Back to Top
How much is shipping? What are my options?
We ship anywhere in the U.S. and Canada through UPS or the US Mail. Shipping starts at $2.00 for a 1st class padded envelope but our most popular option is a USPS Small Flat Rate Box for a flat fee of $5.95. The padded envelopes and small flat rate boxes will not fit all items, so some orders will require a Medium Flat Rate Box. Pricing for UPS Ground shipping is based on the weight of your order and the location of the shipping destination. Refer to our 'Shipping Policy,' located at the bottom of each page, for more information.
Back to Top
How are items shipped? Do you provide a tracking number?
We ship through the US Mail or UPS Ground and most packages are shipped within 2-3 days of receiving your order. You will get a confirmation email with your itemized invoice and a second email with your tracking number once your order ships.
Back to Top
Do you ship internationally?
We only ship to the U.S. and Canada at this time. If you would like to place an order and have it shipped internationally please email us a sales@bergerbeads.net to discuss your shipping and payment options.
Back to Top
Do you have a store location?
No, as of November 2014 we have closed our store location in downtown Los Angeles, CA and we now sell exclusively online.
Back to Top
Can I return or exchange the items I buy?
Only some of our items are able to be exchanged or returned for full credit, however, we will replace any defective or damaged merchandise. See our 'Return Policy,' located at the bottom of each page for details.
Back to Top
Do you sell sterling silver, real gold, or other precious metals?
No, we do not carry any precious metals or stones.
Back to Top
Can the foil backing on the jewels and rhinestones be removed?
Yes! If you would like to use rhinestones or glass jewels in a stained glass window or in an open-back setting and would like the foil removed, simply follow these directions. Make a solution of rock salt and cider vinegar. Make enough so that the stones will be completely submerged in the solution and oversaturate the cider vinegar with rock salt until it remains undissolved in the vinegar. Soak the stones for 1-2 days and peridocially check them by rubbing the backs with the salt. If the backing is loose enough, it will slide right off with minimal rubbing. This solution will not harm the stones. Soaking times will vary with the age of the stone and the type of foil backing. For example, older stones take less time than newer stones and stones with a silver foil backing take more time. Keep in mind that removing the foil backing may alter the color of the stones. Some stones get their color from the foil and when the foil is removed the stones will come out clear. Be sure to experiment before removing the backing from all of your stones.
Back to Top
I'm having trouble adding products to my shopping cart, how do I fix this?
We recommend using the internet browsers Firefox, Safari or Google Chrome when using our website. Click "Cart Help" at the bottom right of every page for more information. If you still cannot add items to your shopping cart please email us at sales@bergerbeads.net with a list of products you would like to order.
Back to Top
How can I contact Berger Specialty if I have questions?
Click the "Contact Us" link located at the top of each page for more information, or send an email to sales@bergerbeads.net
Back to Top

Shopping Cart
Your cart is empty.
 Berger Facebook 

Berger Twitter

Berger Pinterest

Follow us on Instagram