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Berger Beads - FAQ

How can I order online?
You can place an order through our online website by adding your selected products to the shopping cart and following the checkout process. You can pay with any major credit card or with your PayPal account. Click 'Cart Help,' located at the bottom of any page for instructions on using the shopping cart.
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What if I can't find the product I am looking for?
Many of our items are not yet listed for sale on our website. Check back frequently as we continue to add products from our store. You can email us at sales@bergerbeads.net with a picture or detailed description of the bead or item you are looking for, and we will see if we have it in stock. You can also call during our regular store hours with questions concerning products that we carry but are not yet shown online.
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Can I place an order by phone or fax?
Absolutely! You can also place orders by phone, fax, or email if you would like to purchase items not yet listed on the website.
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Can I pay with cash or check?
We do not accept cash or checks for online purchases. For online orders we accept all credit and debit cards as well as PayPal payments. We accept business checks and cash at our store in Los Angeles, CA.
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Do you accept C.O.D.?
No, we do not allow C.O.D. for internet orders. However, we will accept C.O.D. on phone orders with a previous purchase history.
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Is there a minimum order requirement?
Yes there is a minimum order requirement of $10.00, not including tax and shipping.
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I have a Resale License, how do I use it?
If you have a valid resellers permit number, you are exempt from paying sales tax. We need to have a copy of the permit number on file, so please fax us a copy before you make a purchase online. Once we have your number on file, you can register for an account online and we will mark your account as tax-exempt and you will not be charged sales tax on your orders both online and in our store. Wholesale pricing is available by ordering bulk quantities. Call the store for details.
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Will I be charged tax?
Our business is located in Los Angeles, California and by law sales tax must be applied to all orders that are shipped within California. Tax is not applied to customers with a resellers license or orders shipped to states outside of California.
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Is my credit card information safe and secure?
Yes, we have a very secure payment gateway and optimized SSL certificate to keep all personal and payment information safe. Berger Specialty Co. does not keep or store anybody´s billing or payment information. We will never share customer information with any third party.
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How much is shipping? What are my options?
We ship anywhere in the USA through UPS or the US Mail. Shipping starts at $2.00 for a 1st class padded envelope and we also offer USPS Small flat Rate Boxes for a flat rate of $5.50. The padded envelopes and small flat rate boxes will only fit some items. Pricing for UPS Ground shipping is based on the weight of your order and the shipping destination. Expedited shipping is available through UPS to get your order in 2 business days or overnight. Refer to our 'Shipping Policy,' located at the bottom of each page, for more information.
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How are items shipped? Do you provide a tracking number?
We ship through UPS or the US Mail and most items are shipped within 24 hours of receiving the order. You will get a confirmation email which shows your total and items purchased as well as a tracking number for your package(s).
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Can I pick up my items in the store?
Yes, you can call or email us and have items put on hold for you. We will hold your selected products at the cash register until you have a chance to visit. Items on hold must be paid for in-person and credit card payments require a valid photo ID.
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Can I return or exchange the items I buy?
Only some of our items are able to be exchanged or returned for full credit, however, we will replace any defective or damaged merchandise. See our 'Return Policy,' located at the bottom of each page for details.
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Do you sell sterling silver, real gold, or other precious metals?
No, we do not carry any precious metals or stones. We have a limited selection of sterling silver items and semi-precious stones in stock at our store location in Los Angeles, CA.
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How can I contact Berger Specialty if I have questions?
You can click on the "Contact Us" link located at the top of each page, to get in touch with us. You can contact the store by calling during regular business hours or through fax or email. You will receive a reply within 48 hours of sending your request.
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Is there parking validation if I come to the store?
Yes. We offer parking validation at 742 Maple Ave. in the Flower Market parking garage. You get 1 hour free validation with a $25.00 minimum purchase and 2 hours free with a $50.00 minimum purchase. Also, there is metered street parking available as well as a corner parking lot that charges a flat rate of about $5.00.
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Where is the store located? When is it open?
Our store is located in downtown Los Angeles, CA in the fashion district at 413 E. 8th St. Los Angeles CA 90014, in between Maple Ave and Wall St. on 8th St. We are open Monday through Friday from 9:00 am to 4:30 pm and Saturdays from 10:00 am to 3:00 pm and we are closed on Sundays.
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