We accept returns or exchanges on most of our products. Items that are not returnable include 'Vintage' products, products that are discontinued and products that are cut from a spool. For these reasons we are unable to offer returns or exchanges on those items.
Items that are available for return may be exchanged for a similar product or refunded. Products must be in the same new and un-used condition in order to be accepted as a return. Before you return an item to us please send us an email stating your reason for a return. Once we approve your request you may return the products to us at your own expense.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. All unauthorized returns will be accepted at our discretion. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below:
Berger Specialty Co.
PO Box 861922
Los Angeles CA 90086-1922